Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.

Advice Assistant

Job Description

As Advice Assistant you will be carrying out initial fact-finding triage interviews and booking appointments with the appropriate adviser, agreeing clients’ needs, providing them with basic information and advice and referring clients to other Shelter services or external agency as appropriate. Carrying out case related support and research for Advisers and Senior Advisers and dealing with enquiries not only in person but also by telephone and email and generating correspondence as necessary are also key elements of this role. View full job description below: https://my.corehr.com/pls/shlrecruit/erq_jobspec_version_4.display_form?p_company=1&p_internal_external=E&p_display_in_irish=N&p_process_type=&p_applicant_no=&p_form_profile_detail=&p_display_apply_ind=Y&p_refresh_search=Y&p_recruitment_id=023778 Closing date 11 Mar 2019 Job Level Experienced (non manager) Hours Full time Contract Permanent

Personal Specification

We’re looking for a proactive, results-driven and customer focused individual with experience of helping customers to find and use relevant information. With strong communication skills, a collaborative way of working and the ability to lead change and improve performance, you will also be proficient in the use of MS office applications, case management systems, and good typing skills. A demonstrable interest and/or experience in one or more of the following areas of social welfare law: housing; welfare benefits; debt; community care is also needed.

share this job

  • Job Title :

    Advice Assistant
  • Salary :

    £23,900-£24,894 pa
  • Location :

    UK
  • Contract :

    Permenant
  • Sector :

    Social Housing & Public Sector
  • Publish Date :

    2019-03-01
  • Closing Date :

    2019-03-11
  • Start Date :

    2019-03-25
  • Job reference no. :

    #160

Related Jobs

  • Sector : Social Housing & Public Sector

    Location : UK

    Salary : £31,371 to £33,799

    Contract : Permenant

    1. To be responsible for improving housing standards across the Borough by working pro-actively and pro... See more...

  • Sector : Social Housing & Public Sector

    Location : UK

    Salary : £28356 - 30108

    Contract : Permenant

    To support the Home Manager in providing leadership to the care team with a positive caring outlook. As w... See more...

  • Sector : Social Housing & Public Sector

    Location : UK

    Salary : £COMPETITIVE

    Contract : Permenant

    1. Provide leadership and commentary where appropriate on design and technical subjects- internally and e... See more...

  • Sector : Social Housing & Public Sector

    Location : UK

    Salary : £45,387 - £48,237

    Contract : Permenant

    You will be part of the leadership team for the service, overseeing development management activity in th... See more...