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Customer Relations Case Manager

Job Description

Job no: 496779 • To assist in the Management of Complaints and ensure these are dealt with by our contractors to ensure delivery of the agreed SLA in line with Peabody Policy • To assist in identifying trends through analysis, then acting to continually improve the service using improvement action plans provided by the Complaints Manager. • To assist in the effective coordinated delivery of complex complaints by Peabody contractors through escalation as required across the various business streams within Peabody. To view full job description see below http://www.peabodyjobs.org.uk/cw/en/job/496779/customer-relations-case-manager

Personal Specification

• Sound customer service knowledge with relevant experience preferably within the social housing environment • Advanced excel knowledge-pivot tables and reporting • Collaborative approach to working across and within teams • Good communication skills including written, oral and interpersonal

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  • Job Title :

    Customer Relations Case Manager
  • Salary :

    £30,750
  • Location :

    UK
  • Contract :

    Permenant
  • Sector :

    Social Housing & Public Sector
  • Publish Date :

    2019-03-29
  • Closing Date :

    2019-04-05
  • Start Date :

    2019-04-29
  • Job reference no. :

    #195

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