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Scheme Manager - South London

Job Description

Reference: EXT/102412

Hours: 36 hours per week

1 Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Optivo culture, current and future legislation, policy, procedure and best practice.

2 Deliver the service in line with agreed parameters for the role.

3 Conduct assessments of risk and need and provide personalised support to residents.

4 Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.

5 Work closely with other agencies to ensure residents are able to access a full range of services and support.

6 Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.

7 Maintain Health and Safety requirements in accordance with Health and Safety policies and site-specific risk assessments. Undertaking checks as required.

8 Actively promote and encourage resident involvement and participation, in liaison with other teams as required. Supporting residents to use online services where appropriate.

9 Assist the income management team in ensuring rental and service charge income is maximised and recovered.

10 Be proficient in the use of technology and competent in the use of Microsoft Office embracing new ways of working. Maximising the use of mobile technology to carry out day to day and targeted activities/campaigns.

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Personal Specification

1 Knowledge  Experience of working in supported housing / housing related support environment is desired  Knowledge of care & support services, including relevant legislation and good practice. 2 Skills  Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly language  Able to develop partnership working with other agencies to generate effective solutions to problems  Ability to manage time & tasks effectively, work well under pressure both individually and in a team to deadlines, delegating appropriately  Good negotiation and influencing skills 3 Abilities  Customer-focused  Can prioritise work in order to meet deadlines  Able to work under pressure with minimum supervision  Able to work productively with other departments  A ‘can do’, proactive approach to problem solving  Willing to learn and continue in personal development by attending conferences, seminars, webinars and training  Able to build strong relationships in Optivo and beyond.  Hold a full driving licence with access to own vehicle (Essential)

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    Scheme Manager - South London
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    Social Housing & Public Sector
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