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Housing Officer

Job Description

37.5 hours per week

Provide effective tenancy and resident management in line with the prescribed policies and practices to build community cohesion.

Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing's customers and to minimise potential risks.

ResourcesEnsure the effective management of complaints in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence.

Develop, build and maintain relationships with tenants and other key stakeholders to ensure the effective management of housing services, identifying any shortfalls in service delivery and ensure these are acted upon.

Ensure the effective management of complaints in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence.

To view, full job description visit the link below 

https://jobs.sanctuary-group.co.uk/job/Welwyn-Garden-City-Housing-Officer-Sout-AL7-1TS/525071901/

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Personal Specification

Proven experience of working to deadlines and prioritising workloads Full current driving licence Proven experience of delivery high quality tenancy services Institute of Housing qualification Excellent communication skillsWork ExperienceProven experience of good practice resident involvement activitiesWorking knowledge of relevant regulations and good practice. Experience of managing staff Proven experience of analysing and diagnosing problems and implementing solutions

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  • Job Title :

    Housing Officer
  • Salary :

    £29,792 per annum (rising to £31,360 after 12 months service subject to satisfactory performance)
  • Location :

    UK
  • Contract :

    Permenant
  • Sector :

    Social Housing & Public Sector
  • Publish Date :

    2019-07-09
  • Closing Date :

    2019-08-01
  • Start Date :

    2019-08-26
  • Job reference no. :

    #292

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