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Scheme Manager – (Sheltered & Supported Housing) Full time/temp to permanent

Job Description

Based in Bury St Edmunds, our client is a high performing organisation owning and managing nearly 3,000 affordable homes across the region.

We are looking for a Scheme Manager to manage the delivery of excellent housing management and housing support service to older people within sheltered schemes. To provide tenants with a signposting service to other agencies and manage the environment of the building.

If you are an organised person and can communicate well with a wide variety of different people, able to deal sensitively with complaints and customer dissatisfaction, and resolving the complaint properly this job might suit you.

Responsibilities of The Scheme Manager: 

  1. Oversee the day to day operations of the sheltered housing scheme providing support and advice to tenants as the first point of contact in a caring manner.
  2. Monitor the quality of cleaners/ contractors whilst on the scheme.
  3. Attend case conferences and meetings when required.
  4. Provide a high quality of customer service and contribute to continuous improvement within the organisation by achieving set objectives.
  5. Respond to complaints in accordance with the Complaints policy and procedures, and where appropriate seek a resolution as per the complaints policy.
  6. Provide scheme cover at other sheltered schemes when required.
  7. To monitor and administer the use of the scheme Guest Room facilitates, including receipt of payment and accompanying administration
  8. The post involves the planning and arranging of one’s own work, within set objectives and guidelines referring complex problems to the Team Leader
  9. You have a duty to ensure your own health and safety at work and that of your colleagues and to co-operate with the Society in order for it to fulfil its legal obligations.

You will be a valued member of the housing services team, and you can rely on a strong network of support from your colleagues.   

 

Personal Specification

In this job, you will need to have experience in housing or a housing-related environment. Importantly, champions the concept of treating people fairly, through a personal demonstration of honesty, openness and transparency, and having respect for other’s dignity. You need to seek feedback in order to learn and improve performance and willing to implement change to working practices.

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  • Job Title :

    Scheme Manager – (Sheltered & Supported Housing) Full time/temp to permanent
  • Salary :

    £22,550.19 pa
  • Location :

    UK
  • Contract :

    Permenant
  • Sector :

    Social Housing & Public Sector
  • Publish Date :

    2019-07-26
  • Closing Date :

    2019-08-08
  • Start Date :

    2019-08-26
  • Job reference no. :

    #298

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