To provide a neighbourhood and tenancy management service to existing and future residents ensuring that terms and conditions of tenancy are maintained, and Landlord obligations fulfilled. To provide services to mixed tenure households including general needs, shared owners and Leaseholders.
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5 GCSE’s, Grades A-C, including English &amp; Maths At least 2 years’ experience working in a public sector or commercial setting. Experience of managing neighbourhoods, tenancies, leases and undertaking enforcement actions. Experience of leading, involving residents and managing an Estate or Neighbourhood. Knowledge of Housing and associated legislation including health and safety and Welfare Reform Experience of working with a diverse customer base and addressing individual need. Experience of managing low level and complex ASB cases. Experience of investigating and recovering properties subject to tenancy fraud. Ability to plan, organise and prioritise workload. Excellent communication skills (verbal and written) Ability to build effective relationships internally and externally Ability to understand /follow policies, processes and procedures Aptitude for IT and in particular Word, Excel and Housing Management software. Awareness of the impact and appropriateness of own personal communication style Passionate about service delivery Deadline focused Flexible and adaptable with positive ‘can do’ attitude Open and honest, with a strong sense of integrity Self-motivated, with high levels of energy and drive A team player